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Frequently asked questions
How does EngagementHUB help with client engagement?
EngagementHUB enhances client engagement by providing a secure, intuitive portal where clients can access their financial plans, reports, and documents. The operating system's real-time data updates, transparent communication tools, and customisable financial planning features create a better overall client experience, improving satisfaction and trust.
Can I share documents across the entire dealer group or just with specific advisers?
Yes, you can share documents both publicly and privately. In the public area, you can broadcast documents to all advisers, while in the private area, you can share files directly with specific individuals or smaller groups.
Can I track and monitor communications within the operating system?
Yes, all communications—whether they are messages, document exchanges, or voice recordings—are fully trackable and stored securely within the operating system. This ensures compliance and helps monitor ongoing conversations and actions.
How secure is the information shared within EngagementHUB?
EngagementHUB follows industry-leading security protocols to protect all data and communications. With features like encrypted messaging, secure document storage, and user access controls, you can trust that all interactions within the operating system are safe and compliant.
Is it possible to customise the operating system for my dealer group's specific needs?
Absolutely. EngagementHUB is highly customisable to meet the needs of different dealer groups. From adjusting permissions and roles to tailoring communication areas, the operating system is designed to adapt to your group's unique structure and requirements.
How do I manage user access and permissions within the operating system?
As an admin, you can set roles and permissions for each user. This allows you to control who can access private or public communication areas, ensuring that sensitive information is shared only with the appropriate individuals.
Which application or part application does Engagement Hub consolidate?
Document Signing
Digital Signature Functionality
Task board applications
Task and Project Management
CRM
Client Communications and Email Marketing applications
Google Drive/Dropbox
Document Storage and File Sharing
Financial Planning and Portfolio Management
Workflow and Task Collaboration applications
Messaging services
Team Messaging and Collaboration
Financial Engines
Financial Planning Tools and Goal Setting
ClientLook
Client Communication, Tracking, and Follow-ups
Financial Wellness and Risk Profiling applications
What is EngagementHUB?
EngagementHUB is a comprehensive operating system designed specifically for financial advisers and financial networks. It streamlines financial planning, document management, client communications, CRM, and task management — connecting clients, assistants, and advisers in one place.
Is EngagementHUB secure?
Yes, EngagementHUB uses advanced security protocols to ensure the protection of sensitive client data. The operating system features secure document storage, encrypted communication channels, and compliance with industry standards for data security, giving both you and your clients peace of mind.
Can I use EngagementHUB for my entire team?
Yes! EngagementHUB is designed to scale with your business. Whether you're an individual adviser or part of a larger team, EngagementHUB offers flexible user access levels, so multiple team members can collaborate efficiently while ensuring secure access to client data and documents.
Is there a mobile version of EngagementHUB?
Yes, EngagementHUB is fully accessible on both desktop and mobile devices, so you can access your client data and financial tools on the go. Whether you're in the office or meeting with clients off-site, you can manage your practice with ease from anywhere.
Can EngagementHUB help me save time in my practice?
Absolutely! EngagementHUB helps save time by automating routine tasks, streamlining document exchanges, and providing easy-to-use tools for financial planning and reporting. By reducing the time spent on administrative tasks, you can focus more on providing high-quality advice to your clients.
Is customer support available if I have any issues or need help?
Absolutely! EngagementHUB offers dedicated customer support to ensure you get the most out of the operating system. Whether you need assistance with setting up your account, troubleshooting issues, or exploring advanced features, our support team is here to help. You can contact us via email, live chat, or phone, and we also provide extensive resources, including tutorials and FAQs, to guide you along the way.
What features does EngagementHUB offer?
EngagementHUB offers a variety of powerful features, including: Retirement calculators, Customisable financial planning tools, Secure document management, Client and lead database, Secure client portal for engagement and communication, Seamless integrations with other tools like Xplan.
Does EngagementHUB integrate with other tools I'm already using?
EngagementHUB integrates seamlessly with a variety of other financial tools and operating systems, including Xplan. This allows for a smooth transition of data between systems, helping you maintain consistent workflows without needing to switch between different software.
What do I do if I run into an issue?
Simply e mail to the helpdesk and they will sort it within 24 hours Mon to Friday or 48 Hours over the weekend.
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